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Terms of use

 
Appeals by WhatsApp, received with incomplete information about the sender (without a full name), are not subject to review. Information (full name, phone) of the person asking the question will not be published on the site.
Questions that are not within the competence of Ministry of justice are answered with a recommendation to apply to the authorized agency.
Questions that are not within the competence of Ministry are not forwarded to other departments. Appeals held in an incorrect form are not subject to review.
The size of the request text can not exceed 600 characters.
The personal information expounded by you in the question remains confidential. They will not be published on the Internet resource, they will not be transferred to third parties and will be used only for the purpose of providing you with notifications.
 
Terms of use
 
1. Order for posting the question
 
You have the opportunity to ask questions to officials of justice agencies through WhatsApp application.
 
The following questions are not reviewed:
   anonymous, except in certain cases;
   containing obscene expressions;
   containing unreadable text and incomprehensible abbreviations.
 
Appeals received during non-working hours will be reviewed in the next working day.
Schedule of work of Ministry of justice: from Monday to Friday, from 09:00 am to 06:30 pm.
 
The site administration is not responsible for the content of the question.
 
2. Rights and obligations of the User
 
1. The User has the right to:
1) apply with a written appeal in the manner prescribed by the Law of RK "On the procedure for review appeals of individuals and legal entities". That is, appeal via WhatsApp does not deprive the User of his legal right to take advantage of the opportunity for appeal provided by mentioned Law. 
 
2. The User is obliged:
1) the question should contain clearly stated essence, if necessary with indication of time, place, other circumstances of the occurred fact, as well as other information necessary for its full and objective review.
2) The User should understand that he is fully responsible for reliability of the information contained in the appeal in accordance with legislation of the Republic of Kazakhstan.
 
3. Rights and obligations of the site Administration 
 
1. The site Administration has the right to:
1) unilaterally remove individual questions or block individual IP addresses or groups of addresses in case of failure by their owners or Users of the terms of this Agreement or legislation of the Republic of Kazakhstan;    
2) delete appeals on the above-mentioned reasons;  
3) if necessary, extend the deadline for review of the appeal;
4) unilaterally change certain provisions of this User agreement.
 
2. The site administration is obliged to:
 
1) review the question and within seven working days give a full answer, or inform about the extension of the term in the manner prescribed by the Law "On the procedure for review appeals of individuals and legal entities".